Here You'll Find Answers to All Your Questions
Don’t hesitate to contact us if you need further clarification or assistance.
How Do I Place an Order?
Ordering through the Sadeim website is simple. Just follow these steps:
- Log in using your mobile number. A verification code will be sent to your phone via SMS.
- Choose the product, select the appropriate size, add it to your cart, then proceed to checkout.
- Enter your shipping address and complete the payment process.
- Your order number will appear on the website and will also be sent to your phone via SMS.
What Are the Shipping Fees?
- SMSA: 30
- Aramex: 32
- AJEX: 33
- Zid - Gulf Countries: 80
- Aramex - International: 140
- DHL - International: 144
How Do I Know My Size?
Each product page includes a size chart in the product description.
Can I Pay Cash on Delivery?
Currently, Cash on Delivery is not available.
What Are the Available Payment Methods?
- Visa
- Mada
- Credit Card
- MasterCard
- Apple Pay
- American Express
- Tabby
- Tamara
How Can I Request an Exchange or Return?
Please contact our Returns and Exchange Customer Service team:
How Can I Cancel My Order?
You may cancel your order only if it has not been shipped yet.
To cancel, contact our customer service via WhatsApp:
- WhatsApp: +966 55 221 9577
- Provide your order number and contact information.
The Website Didn't Accept My Card. What Should I Do?
Please try again. If the issue persists, contact our Customer Service Team for assistance.
How Can I Track My Order?
- Log in to the Sadeim website using the same mobile number you placed the order with.
- Go to your profile.
- Click on “My Orders.”
- Select “Order Details.”
- Click the “Track” button.
Note: You’ll see the tracking number and the name of the shipping company chosen during checkout.
Why Was My Order Returned and Not Delivered?
Your package may have been returned due to non-receipt or inability of the courier to reach you.
Please follow up with our Customer Service Team for assistance.
